Unable to activate via TMG

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i unable activate digital editions on our school network. need use software, library doing ebook loans.

i able go http://adeactivate.adobe.com/

when open digital editions asks username , password (for microsoft tmg proxy) fails on , on , receive e_adept_io activationserviceinfo error%20#2032

i not see in tmg logs when open digital editions , enter in password.

i have tested firewall on desktops disabled.

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