I have Elements 9 Windows. When i try to "Get Media" I get an error message "encountered a problem"

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i have elements 9 windows.  when try , "get media" error message "encountered problem needs close">  how fix?

we'll need  more details:

 

  • what version of photoshop elements? include minor version number (e.g., photoshop elements 9 9.0.3 update).
  • have installed recent updates? (if not, should. fix lot of problems.)
  • what operating system? should include specific minor version numbers, "mac osx v10.6.8"---not "mac".
  • what kind(s) of image file(s)? when talking camera raw files, include model of camera.
  • if getting error message(s), full text of error message(s)?
  • what doing when problem occurred?what other software running?
  • tell computer hardware. how ram installed? how free space on system (c:) drive?
  • has ever worked before? if so, recall changes made pse, such adding plug-ins, brushes, etc.? did make changes system, such updating hardware, printers or drivers; or installing/uninstalling programs?

 

ken



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