Contribute crashes when creating a hyperlink

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we have contribute 4, , crashing when creating hyperlink.  specifically, when click ok button. 

 

if click ok , wait (and don't click else), displays "this program has stopped responding."

 

we have deleted preferences folder, registry preferences folder , lck files.  efforts have helped slow contribute programs other users.  unfortunately, not helping user.

 

any ideas on else can troubleshoot issue?



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