Premier elements 10 not working

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photo elements hanging on main screen gets loading page click on new project hangs on  loading quick time.prm in top right corner of loading page  nothing happens please or refund got program editing videos not work.

 

my pc spec below

more details computer

componentdetailssubscorebase score
processorintel(r) core(tm) i7 cpu q 720 @ 1.60ghz7.0
5.9
  determined lowest subscore
memory (ram)8.00 gb7.3
graphicsati mobility radeon hd 58707.2
gaming graphics4091 mb total available graphics memory7.2
primary hard disk13gb free (116gb total)5.9
windows 7 home premium

system 
manufacturerasustek computer inc.
modelg73jh
total amount of system memory8.00 gb ram
system type64-bit operating system
number of processor cores4
storage 
total size of hard disk(s)1378 gb
disk partition (c:)13 gb free (116 gb total)
disk partition (e:)252 gb free (330 gb total)
media drive (g:)cd/dvd
disk partition (h:)320 gb free (466 gb total)
disk partition (i:)193 gb free (466 gb total)
graphics 
display adapter typeati mobility radeon hd 5870
total available graphics memory4091 mb
      dedicated graphics memory1024 mb
      dedicated system memory0 mb
      shared system memory3067 mb
display adapter driver version8.683.0.0
primary monitor resolution1920x1080
directx versiondirectx 10
network 
network adapteratheros ar8131 pci-e gigabit ethernet controller (ndis 6.20)
network adapteratheros ar9285 wireless network adapter
network adapterbluetooth device (personal area network)
network adaptermicrosoft virtual wifi miniport adapter
notes 
the gaming graphics score based on primary graphics adapter. if system has linked or multiple graphics adapters, software applications may see additional performance benefits.

p>you find best advice on over video forum. of here photographers.

click on link below , copy , paste question again. luck.

 

video questions: click here premiere elements forum



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