blank window when opening PDF

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hello,

 

when try open 1 pdf file http://www.adobe.com/products/livecycle/digitalsignatures/ via open in new tab, , prompt following window, there know reason or may know how shall troubleshoot?  far, issue happens in win 7 , versions of adobe reader.

abcd.png

 

i got issue when opening pdf in web application. please help.

 

joe

i got log event log, knows why?

 

faulting application name: java.exe, version: 5.0.110.3, time stamp: 0x45826b52

faulting module name: acropdf.dll_unloaded, version: 0.0.0.0, time stamp: 0x49a8480b

exception code: 0xc0000005

fault offset: 0x71a09550

faulting process id: 0xc18

faulting application start time: 0x01cd85884ffd4d6b

faulting application path: c:\program files\application\jre\bin\java.exe

faulting module path: acropdf.dll

report id: d5b84c6d-f17d-11e1-8ad9-001e65fc33d2



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