Edit Details Form not updating in CRM

hello

 

i having slight problem when logged secure zone on site. when go 'my account' section displays details name/email address/password etc., if try update these details in 'edit details' page , submit new details, meassage saying 'form submision in progress', however, nothing gets updated in crm.

 

i have posted edit form code below, hope can help:

 

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<form name="catupdatedetailsformform186" method="post" onsubmit="return checkwholeform186(this)" action="/memberprocess.aspx">
<div class="form">
  <p>&bull; required</p>
  <div class="item">
   <label for="title">title</label><br />
   <select name="title" id="title" class="cat_dropdown_smaller">
   <option value="336239">dr</option>
   <option value="336238">miss</option>
   <option value="336235" selected="selected">mr</option>
   <option value="336236">mrs</option>
   <option value="336237">ms</option>
   </select>
  </div>

  <div class="item">
   <label for="firstname">first name</label><br />
   <input type="text" name="firstname" id="firstname" value="{module_firstname}" class="cat_textbox" maxlength="255" /> &bull;
  </div>

  <div class="item">
   <label for="lastname">last name</label><br />
   <input type="text" name="lastname" id="lastname" value="{module_lastname}" class="cat_textbox" maxlength="255" /> &bull;
  </div>
 
  <div class="item">
   <label for="emailaddress">email address</label><br />
   <input type="text" name="emailaddress" id="emailaddress" value="{module_emailaddress}" class="cat_textbox" maxlength="255" /> &bull;
  </div>
 
  <div class="item">
   <label for="username">username</label><br />
   <input type="text" name="username" id="username" value="{module_username}" class="cat_textbox" maxlength="255" />
  </div>
 
  <div class="item">
   <label for="password">password</label><br />
   <input type="password" name="password" id="password" value="{module_password}" class="cat_textbox" maxlength="255" />
  </div>

  <div class="item">
   <label for="passwordconfirm">confirm password</label><br />
   <input type="password" name="passwordconfirm" id="passwordconfirm" value="{module_password}" class="cat_textbox" maxlength="255" />
  </div>
 
  <div class="item">
   <input class="cat_button" type="submit" value="submit" id="catupdatedetailsformbutton" />
  </div>

  <script type="text/javascript" src="/catalystscripts/validationfunctions.js"></script>
  <script type="text/javascript" src="/catalystscripts/java_datepicker.js"></script>
  <script type="text/javascript">
  //<![cdata[
  document.getelementbyid('title').value = '{module_title}'; document.getelementbyid('homecountry').value = '{module_homecountry}'; document.getelementbyid('workcountry').value = '{module_workcountry}'; var submitcount186 = 0;function checkwholeform186(theform){var why = "";if (theform.firstname) why += isempty(theform.firstname.value, "first name");if (theform.lastname) why += isempty(theform.lastname.value, "last name"); if (theform.emailaddress) why += checkemail(theform.emailaddress.value); if (theform.password && theform.passwordconfirm) { if (theform.password.value.length > 0 || theform.passwordconfirm.value.length > 0) { if (theform.password.value != theform.passwordconfirm.value) why += appendbreak("- password , confirmation not match."); if (theform.password.value.length < 6) why += appendbreak("- password must 6 characters or longer."); }} if(why != ""){alert(why);return false;}if(submitcount186 == 0){submitcount186++;theform.submit();return false;}else{alert("form submission in progress.");return false;}}
  //]]>
  </script>
</div>
</form>

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many thanks

hi,

 

this sounds form slighly broken accidental deletion of script or due sort of customization.  confirm can create test page , insert fresh copy of update details form without editing.  re-test see if resolves you. 

 

kind regards,

-sidney

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