Review reported already but need to update the report - Joomla! Forum - community, help and support
hi,
i reported review , asked team ask reviewer in contact me (he reviewed twice. got first review removed, reviewed again). in first review asked team in contact me well, never did.
now found out email address in our customer database wrong , our replies him bounced time. bounced after day because mailserver unreachable , couldn't connect bounces emails. explain (negative) review, because answered support requests in meanwhile already.
question is: how can safely update report without using report button again? (which not allowed)
regards,
markus
i reported review , asked team ask reviewer in contact me (he reviewed twice. got first review removed, reviewed again). in first review asked team in contact me well, never did.
now found out email address in our customer database wrong , our replies him bounced time. bounced after day because mailserver unreachable , couldn't connect bounces emails. explain (negative) review, because answered support requests in meanwhile already.
question is: how can safely update report without using report button again? (which not allowed)
regards,
markus
hi markus,
i'm on jed team. can private message me details , i'll you. way, when contact getting in contact reviewer, not provide reviewer's information unless allow (after contact them , hear them).
kind regards,
nick
i'm on jed team. can private message me details , i'll you. way, when contact getting in contact reviewer, not provide reviewer's information unless allow (after contact them , hear them).
kind regards,
nick
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