Why are submitters not getting a submission receipt?

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i've ticked box , reflects receipt should sent email address completed in form.  no submitters receiving confirmation/receipt.

hi damonagd,

 

i'm sorry you're having trouble submission receipts , i'd see if can help.

 

would mind providing me form url? feel free via private message (click on name/icon view profile , choose "send private message" under actions @ top right). also, mind sharing form me co-author? next, if you're able provide me email addresses of users have not received receipts, helpful. , finally, mind if test submissions form?

 

thanks!

shannon



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