Acrobat x install failed. "Uninstall and reinstall. Error 1" What should I do?

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acrobat x install failed.  message:  "uninstall , reinstall.  error 1".  told consult support before attempting fix.  please advise.

what os? if windows use acrobat cleaner script.

 

http://labs.adobe.com/downloads/acrobatcleaner.html



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