Program Monitor is white / unresponsive

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hi, have file not cooperate. nothing shows in program monitor, it's white. if scrub timeline in sequence it's still unresponsive (the sound doesn't scrub). premiere end crashing after.

 

my specs:

 

premiere pro cs5.5

 

intel core i7-3770 @ 3.40ghz

12 gb ram

64 bit

 

 

thanks!

give specs on file.



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