403 - An error has occurred. - Joomla! Forum - community, help and support

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greetings,
regarding site: www.susanschristmasshop.com, 2.5.7 site, having trouble in user component. when try create super user or change status of user super user, error:
403 - error has occurred.
access denied

i looked @ admin tools , changed settings in disable editing backend users' properties yes made no difference. ideas?

i see post, viewtopic.php?f=624&t=711251 solution doesn't seem apply me, since disabled backend user properties in admin tools

[mod note: moved general forum acl forum; ]
to you, in future, find correct forum topic please read which forum post question have put together.


check database directly in phpmyadmin , make sure super user id has user permission 8 set in user_group_map table.

go viewlevels table , check user permission 8 included in special level level 3. same must apply special rules have created in respect of user management site.





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