Adobe CreatePDF Desktop printer won't work

i downloaded , installed adobe createpdf on computer.  went properties , entered username , password accepted.  now, every time try print pdf format never saves / creates file, goes queue , says <error> in queue.  how resolve issue?

sounds might encountering issue documented here: http://helpx.adobe.com/acrobat-com/kb/createpdf-desktop-printer-windows-7.html

 

let know how goes or if problem persists.

 

-david

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