Forum Support Isn't Working :(

just want it's disappointing have had thread i've been updating since last thursday go unreplied 3 business days plus weekend see other threads being replied adobe support - through weekend.

 

 

if - somehow i've procedurally prevented myself being replied - i'm happy admit misunderstanding.   system seems simple enough - post new topic, or reply existing one, , floats top of list.    surely system doesn't need me keep "bump" ing thread top attention?   seems bit rough around edges place adobe.   yet, despite me replying thread few times info , questions , pleas - other threads continue responded - not mine.  i'm not sure how system works - whether should starting new thread despite being recurring problem - had assumed old thread logical contains relevant info.   - , apologize frustrated tone (which indeed warranted) - feedback needs given. 

 

it seems adobe wants customers use forum support - i'd imagine cost-effective use of support time.   if indeed case - should assign more folks work on - or put folks there more responsive.   i'm sure who's having technical useage issue adobe products similar myself - or so:  use them professional purposes.  downtime costly - in more ways one.

 

i had thought creative cloud way legitimately use great software - despite fact after year or 2 i'd end paying more - put these tools in reach.   no question - tools hardwired business workflow.    seems though creative cloud , infastructure business unit isn't afforded same support level online should be.    amount of issues popping folks having challenges surrounding aam , various licenses, trial version work arounds , host of other patchwork solutions is, quite frankly - surprising.    , - conjectured individual month ago wary of "just download trial version while sort out"... indeed, after 30 days - i'm left tool-less , in tough spot, deadlines passing by.

 

thanks - or lack of.

 

 

as side note - in reading 7000th forum support post trying desperately find hint of something  try - found suggestion use chat help - hadn't known existed.   did - , fellow worked with, while unsuccessful, thorough , exhaustive , spent better part of 2 hours trying help.   case has been escalated, , wait few days senior specialist.     can't i'm happy - @ least tried.    mention not further shot forum staffers - when reply, trying help(!) - a suggestion needs quickly.   wish i'd started week ago chat directly might working now, instead of waiting - again.

 

again - i"m not negative person - i'm frustrated @ tools aren't working on system have runs flawlessly.     ran reasonably until recently.  , don't run @ all.    costing me money.

 

 

i use chat going forward.

 

 

best wishes,

 

rob

thehipcola sorry had frustrating experience forums.  fine line on assistance can provided through forum , when best working our support team directly. 

 

what case number interaction had chat support?  interested see our technician able uncover while working directly.

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