My Adobe ExportPDF keeps crashing

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i able convert pdf file .docx.  however, the program attempts save converted docx file, receive following message. 

 

internet stopped working. 

problem signature:

 

problem event name: appcrash

application name: iexplore.exe

application version: 9.0.8112.16448

application timestamp: 4fecf1b7

fault module name: flash11e.ocx

fault module version: 11.1.102.55

fault module timestamp: 4eaf89fc

exception code: c0000005

exception offset: 0012c265

os version: 6.1.7601.2.1.0.768.3

locale id: 1033

additional information 1: f046

additional information 2: f0464e8f432a37af1baf57cc5ee0e857

additional information 3: ea30

additional information 4: ea307d2d5f7adc51bea612d75a95d39b

 

read our privacy statement online:

 

i have repeatedly tried conversions on different files , continue same message. 

 

this happens on personal laptop.  however, have adobe exportpdf running on work laptop , never have problems on machine. 

 

help!!!

 

 

 

message edited by: spin_queen1

i believe steps outlined in document trouble you're having internet explorer crashing when saving files: http://forums.adobe.com/docs/doc-1831

 

please let me know if have questions.

 

-david



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