Problem using PS Elements 10, editing photos

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i purchased ps elements 10 store. set , got serial number using redemption code.

when access ps photos , choose editing, keep getting ps elements trial...i purchased darn products why keep asking serial number trial? why can't beyond point use editing area of ps elements? keep being asked serial number , told serial number enter invalid. want edit photos , thinking downloading free product used prior this.

kind of afraid use video editing , find same problem.

 

if can me before decide uninstall , install free product, appreciate it.

hi!

 

have redeemed serial number redemption code?

 

is serial number redeemed numeric numbers ?

 

are getting red x when er enter serial number?

 

os - mac /windows ?



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