Presenter 8 crashes after connecting external Firewire cam

good day,

 

we organize workshops , conferences record external camera later reference our own staff or make them available clients couldn't attend presentations.

 

for long time looking tool synchronise powerpoint slides spoken recorded comment (audio/video), since don't believe in making slides available people couldn't attend presentation, without spoken comments of speaker.

i believe in slides less text possible, more images, schemes , animations support speaker's message. in such case, spoken comment essential part of presentation message, since slides as-such alone don't tell enough.

 

i installed trial version of adobe presenter 8 test suitability our company marketing , presentation needs.

 

adobe presenter 8 seems work perfect synchronise powerpoint slides , screen actions, video recorded external webcam, connected via usb notebook or via internal webcam in notebook.

 

 

however, want record presentations, presented in our auditorium , meeting rooms , want synchronise in realtime (= during actual presentation) powerpoint slides video/audio speaker.  realtime option avoids work of recording speaker on tape or in mpg or flv during actual presentation, uploading a/v file pc , doing powerpoint/audio/video synchronisation work afterwards going through whole presentation again.

 

 

to record video therefore use external semi-pro videocamera (jvc dv-500), since gives me better possibilities frame right image, zoom in/out, better lens, etc ...  in comparison ordinary webcam.  jvc dv-500 can connected computer via firewire i/f.

this worked perfect when recorded , streamed video/audio using adobe flash media live encoder 3.2.  adobe flash encoder recognizes via firewire connected external cam without problem.

 

 

but, when using adobe presenter 8 within powerpoint 2010 start recording presentation, , when switch on power switch on external jvc-cam, adobe presenter 8 crashes, showing error "application encountered internal error ... report product support forums, etc ..." and "adobe-pr-vc.exe doesn't work anymore", , creating error log , dump-files on notebook.

 

after switching off external cam , keeping switched off, , manually deleting in task manager still running instances of presenter-software (adobe_pr_vc.exe), , restarting powerpoint, works again usb or internal webcam.

 

already deleted presenter notebook, cleaned registry ccleaner, reinstalled presenter, error keeps on coming back.

 

 

someone ideas causes error?

software conflict, driver conflict, adobe presenter incompatible external a/v devices, no support of firewire i/f, ... ?

 

 

configuration:

fujitsu notebook lifebook t5010

windows 7 pro sp1  32-bit (dutch version)

microsoft office 2010 pro plus (dutch version)

creative webcam connected via usb

external jvc dv-500 videocamera connected via build-in firewire i/f

firewire driver installed windows automatically when connecting cam (msdv.sys 6.1.7600.16385)

the other real-time encoding software installed adobe flash media live encoder 3.2.

some other usual adobe stuff (flash player, shockwave player, air, reader x, )

 

 

the possibility of connecting external cam record speaker , synchronise powerpoint and/or screen actions in realtime, enhance our work.

 

thanks,

 

patrick roten

marketing dept.

cipal dv (belgium)

hello,

 

presenter's video creator tool comes along troubleshoot mode.

kindly same in programs menu , launch it. perform workflow , once error, close tool.

it prompt youe email error logs product team.

 

kindly perform these steps , send error report. check immediately.

 

regards,

mukul

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