CS6 Creative Cloud and Apps are currently unusable. Any ideas. Thanks.

this current setup:

mac 2 x 2.26 ghz quad-core intel xeon

20 gb 1066 memory

apps , startup on ssd

user account on 2 tb internal drive

running 10.8.1

cs5 runs perfectly

using latest version of suitcase font management

 

these issues?

 

1. photoshop works, not load when initiated through - edit image - in other app. except following error:

 

could not save preferences because file locked, not have necessary access permissions, or program using file. use ‘get info’ command in finder ensure file unlocked , have permission access file. if problem persists, save document different file or duplicate in finder.

 

2. indesign not open @ all

 

3. illustrator not open @ all

 

4.  flash opens.

 

5. dreamweaver opens.

 

6.  @ work, every time app opened tells me trial , makes me log in. older machine attached different adobe id day job..

hi scott,

 

we apologize trouble had.

 

it seems bad permissions issue on os.

 

step-1. can try give access adobe folders below:

 

/applications/adobe*

/applications/.adobepatchfiles (hidden, use go > go folder command)

/applications/utilities/adobe*

/library/application support/adobe*

/library/application support/flexnet publisher/

/library/preferences/com.adobe*

/library/preferences/flexnet publisher/

/users/[user]/library/application support/adobe*

/users/[user]/library/caches/adobe*

/users/[user]/library/caches/com.adobe*

/users/[user]/library/preferences/adobe*

/users/[user]/library/preferences/com.adobe*

 

 

use steps in link below give full rights current user.

 

http://support.apple.com/kb/ht2963

 

 

step-2. try run disk permissions reset utility following steps below:

 

1.  open disk utility selecting applications -> utilities -> , disk utility.

 

2.  select primary hard drive (the 1 loaded os x on) , click verify disk permissions button.

 

3.  disk utility check drive permission errors. in example screenshot below there none  if errors appear, click repair disk permissions button.

 

thanks

mandhir

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