Error Message "Adobe Reader could not open...


i use adobe acrobat pro v10.1.3 print adobe pdf printer create kinds of pdf files. 1 of receipiants gets these documents e-mail attachments, gets following error message when attempting open files:

 

"adobe reader not open … because either not supported file type or because file has been damaged (for example, sent email attachment , wasn’t correctly decoded)."

 

this error message makes no sense me, how can fixed?

 

thanks in advance.

try updating acrobat latest version i.e. 10.1.4. goto -> check updates acrobat update.

if not solve problem, please provide following information.

1) os using?

2) version of adobe reader receipiant using open fie?

2) exact steps reproduce issue?

3) if using outlook send pdf version of ms office installed?

4) if possible, can please share sample pdf issue happening?

thanks



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