Why can't I save transparent pngs or gifs... CS5.5, CS6

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i installed cs6 , after using while , realizing bugs decided go 5.5. bug in particular when saving web cannot set matte no color transparency. when click on color sample eye dropper no color box selection... happening in cs5.5 well. kinda screwed here...

 

any appreciated.

thanks

are using optimize panel prepare image export, or export preview window?



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