Adobe QT32 Server.exe seems to hang

production premium cs5 has worked fine editing dv content. i've graduated avchd format (from , olympus om-d e-m5), , have problems scrubbing , been unable export reliably. common thread seems that, when things go awry, "adobe qt32 server.exe" chewing large amounts of cpu , never exits. premiere crashes, hangs (not responsive) , have kill it.

 

it's pretty simple experiment: have 35 minutes of clips. automate them timeline. problem 1:

• most of clips display in timeline, thumbnail. display green square. few clips after green square show no thumbnail.
• i don't believe it's source material. frequently, problem shows on same clips. not. i've put affected clips own timeline, , display fine. clips play fine in source window.
• i've tried mercury playback enabled or disabled. no effect.

 

problem 2:

• scrubbing works fine awhile, stops. wait minute, , scrubbing works again. "adobe qt32 server.exe" chewing 13% or of cpu.
• if close or kill premiere, server stays running, , need kill it.
• the clips green thumbnails no different others, when scrubbing.

 

problem 3, exporting via media encoder:

• chugs along fine, 5-10 minutes. preview window goes green. few minutes later, export fails "unknown error".
• it's random. i've watched see problem starts, split timeline before problem. retry new, shorter timeline, , crashes in different spot.
• again, "adobe qt32 server.exe" chewing cpu, , doesn't exit when close media encoder.

 

the machine i7-960 24g of ram, , nvidia geforce 560 ti. lots of ram , cpu. several disks, no raid. i've tried moving media cache ssd - no change.

 

as say, i've turned mercury on/off, no effect.

 

i've deregistered, uninstalled, restarted computer, reinstalled, reregistered cs5. no effect.

 

aaargh!

although camera records h.264, it's not avchd, specific subset of h.264 spec.  further, records h.264 mov files, forces pr use own quicktime importer in 64-bit environment.  apple's quicktime still 32-bit, why adobe had come own 64-bit importer qt codecs.  nb: i'm assuming you're using windows 7 64-bit based on clues left in post, didn't say.  if you're using operating system, advice may change. 

 

try changing file extension of .mov files .mp4.  might able pr use h.264 importer instead of quicktime importer, should give better results.

 

jeff

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