Serial number is not working

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i trying download adobe photoshop elements 10 , premiere elements 10. 

my serial number not working, tried go website on box says need enter redemtion code , site comes error response. 

what address of site trying access?  have tried different web browser?  may want review serial number retrieval process faq | point-of-sale activation products - http://helpx.adobe.com/photoshop-elements/kb/serial-number-retrieval-process-faq.html.



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