Acrobat 8 Standard on Win 7 Pro x64 Crash

my environment:

new fresh install of windows 7 professional x64 - latest drivers

adobe acrobat 8.3.1

 

my error:

 

acrobat operates when users go through work procedures - creating forms, editing pages, using third-party add-ins. when go edit-preferences application crashes.

here error in event viewer:

faulting application name: acrobat.exe, version: 8.1.0.137, time stamp: 0x46444c82

faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

exception code: 0xc0000005

fault offset: 0x00000000

faulting process id: 0xc50

faulting application start time: 0x01cd79621128face

faulting application path: c:\program files (x86)\adobe\acrobat 8.0\acrobat\acrobat.exe

faulting module path: unknown

report id: 5bc9b8ec-e555-11e1-9b4b-e006e6afc697

 

wer report:

 

version=1

eventtype=appcrash

eventtime=129893426585132656

reporttype=2

consent=1

uploadtime=129893426589441794

reportidentifier=5bc9b8ed-e555-11e1-9b4b-e006e6afc697

integratorreportidentifier=5bc9b8ec-e555-11e1-9b4b-e006e6afc697

wow64=1

response.type=4

sig[0].name=application name

sig[0].value=acrobat.exe

sig[1].name=application version

sig[1].value=8.1.0.137

sig[2].name=application timestamp

sig[2].value=46444c82

sig[3].name=fault module name

sig[3].value=stackhash_0a9e

sig[4].name=fault module version

sig[4].value=0.0.0.0

sig[5].name=fault module timestamp

sig[5].value=00000000

sig[6].name=exception code

sig[6].value=c0000005

sig[7].name=exception offset

sig[7].value=00000000

dynamicsig[1].name=os version

dynamicsig[1].value=6.1.7601.2.1.0.256.48

dynamicsig[2].name=locale id

dynamicsig[2].value=1033

dynamicsig[22].name=additional information 1

dynamicsig[22].value=0a9e

dynamicsig[23].name=additional information 2

dynamicsig[23].value=0a9e372d3b4ad19135b953a78882e789

dynamicsig[24].name=additional information 3

dynamicsig[24].value=0a9e

dynamicsig[25].name=additional information 4

dynamicsig[25].value=0a9e372d3b4ad19135b953a78882e789

ui[2]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\acrobat.exe

ui[3]=adobe acrobat 8.1 has stopped working

ui[4]=windows can check online solution problem.

ui[5]=check online solution , close program

ui[6]=check online solution later , close program

ui[7]=close program

loadedmodule[0]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\acrobat.exe

loadedmodule[1]=c:\windows\syswow64\ntdll.dll

loadedmodule[2]=c:\windows\syswow64\kernel32.dll

loadedmodule[3]=c:\windows\syswow64\kernelbase.dll

loadedmodule[4]=c:\windows\syswow64\user32.dll

loadedmodule[5]=c:\windows\syswow64\gdi32.dll

loadedmodule[6]=c:\windows\syswow64\lpk.dll

loadedmodule[7]=c:\windows\syswow64\usp10.dll

loadedmodule[8]=c:\windows\syswow64\msvcrt.dll

loadedmodule[9]=c:\windows\syswow64\advapi32.dll

loadedmodule[10]=c:\windows\syswow64\sechost.dll

loadedmodule[11]=c:\windows\syswow64\rpcrt4.dll

loadedmodule[12]=c:\windows\syswow64\sspicli.dll

loadedmodule[13]=c:\windows\syswow64\cryptbase.dll

loadedmodule[14]=c:\windows\syswow64\shell32.dll

loadedmodule[15]=c:\windows\syswow64\shlwapi.dll

loadedmodule[16]=c:\windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_ none_d08cc06a442b34fc\msvcp80.dll

loadedmodule[17]=c:\windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_ none_d08cc06a442b34fc\msvcr80.dll

loadedmodule[18]=c:\windows\system32\imm32.dll

loadedmodule[19]=c:\windows\syswow64\msctf.dll

loadedmodule[20]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\acrobat.dll

loadedmodule[21]=c:\windows\system32\version.dll

loadedmodule[22]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\agm.dll

loadedmodule[23]=c:\windows\syswow64\ole32.dll

loadedmodule[24]=c:\windows\syswow64\oleaut32.dll

loadedmodule[25]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\cooltype.dll

loadedmodule[26]=c:\windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_ 6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll

loadedmodule[27]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\bib.dll

loadedmodule[28]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\ace.dll

loadedmodule[29]=c:\windows\system32\winmm.dll

loadedmodule[30]=c:\windows\system32\uxtheme.dll

loadedmodule[31]=c:\windows\system32\dwmapi.dll

loadedmodule[32]=c:\windows\syswow64\setupapi.dll

loadedmodule[33]=c:\windows\syswow64\cfgmgr32.dll

loadedmodule[34]=c:\windows\syswow64\devobj.dll

loadedmodule[35]=c:\windows\syswow64\clbcatq.dll

loadedmodule[36]=c:\windows\system32\propsys.dll

loadedmodule[37]=c:\windows\system32\ntmarta.dll

loadedmodule[38]=c:\windows\syswow64\wldap32.dll

loadedmodule[39]=c:\windows\system32\cryptsp.dll

loadedmodule[40]=c:\windows\system32\rsaenh.dll

loadedmodule[41]=c:\windows\system32\rpcrtremote.dll

loadedmodule[42]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\accessibility.api

loadedmodule[43]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\acroform.api

loadedmodule[44]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\adbc.api

loadedmodule[45]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\annots.api

loadedmodule[46]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\checkers.api

loadedmodule[47]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\digsig.api

loadedmodule[48]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\distillerpi.api

loadedmodule[49]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\dva.api

loadedmodule[50]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\ebook.api

loadedmodule[51]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\editor.api

loadedmodule[52]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\escript.api

loadedmodule[53]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\ewh32.api

loadedmodule[54]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\hls.api

loadedmodule[55]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\html2pdf.api

loadedmodule[56]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\ia32.api

loadedmodule[57]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\imageconversion.api

loadedmodule[58]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\imageviewer.api

loadedmodule[59]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\makeaccessible.api

loadedmodule[60]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\multimedia.api

loadedmodule[61]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\papercapture.api

loadedmodule[62]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\pddom.api

loadedmodule[63]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\pdflyer.api

loadedmodule[64]=c:\windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601 .17825_none_72d273598668a06b\gdiplus.dll

loadedmodule[65]=c:\windows\system32\winspool.drv

loadedmodule[66]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\pfxengagement.api

loadedmodule[67]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\ppklite.api

loadedmodule[68]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\readoutloud.api

loadedmodule[69]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\reflow.api

loadedmodule[70]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\saveasrtf.api

loadedmodule[71]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\saveasxml.api

loadedmodule[72]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\scan.api

loadedmodule[73]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\search.api

loadedmodule[74]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\search5.api

loadedmodule[75]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\sendmail.api

loadedmodule[76]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\spelling.api

loadedmodule[77]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\tablepicker.api

loadedmodule[78]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\touchup.api

loadedmodule[79]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\updater.api

loadedmodule[80]=c:\windows\system32\userenv.dll

loadedmodule[81]=c:\windows\system32\profapi.dll

loadedmodule[82]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\weblink.api

loadedmodule[83]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\webpdf.api

loadedmodule[84]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\plug_ins\xps2pdf.api

loadedmodule[85]=c:\windows\system32\riched32.dll

loadedmodule[86]=c:\windows\system32\riched20.dll

loadedmodule[87]=c:\windows\system32\windowscodecs.dll

loadedmodule[88]=c:\windows\system32\msiltcfg.dll

loadedmodule[89]=c:\windows\system32\msi.dll

loadedmodule[90]=c:\pfx engagement\common\epacebase.dll

loadedmodule[91]=c:\windows\system32\msvbvm60.dll

loadedmodule[92]=c:\windows\system32\sxs.dll

loadedmodule[93]=c:\windows\system32\apphelp.dll

loadedmodule[94]=c:\windows\system32\ehstorshell.dll

loadedmodule[95]=c:\windows\system32\ntshrui.dll

loadedmodule[96]=c:\windows\system32\srvcli.dll

loadedmodule[97]=c:\windows\system32\cscapi.dll

loadedmodule[98]=c:\windows\system32\slc.dll

loadedmodule[99]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\adobe_epic.dll

loadedmodule[100]=c:\windows\system32\oleacc.dll

loadedmodule[101]=c:\windows\syswow64\wininet.dll

loadedmodule[102]=c:\windows\syswow64\normaliz.dll

loadedmodule[103]=c:\windows\syswow64\iertutil.dll

loadedmodule[104]=c:\windows\syswow64\urlmon.dll

loadedmodule[105]=c:\windows\system32\secur32.dll

loadedmodule[106]=c:\windows\syswow64\ws2_32.dll

loadedmodule[107]=c:\windows\syswow64\nsi.dll

loadedmodule[108]=c:\windows\system32\dnsapi.dll

loadedmodule[109]=c:\windows\system32\iphlpapi.dll

loadedmodule[110]=c:\windows\system32\winnsi.dll

loadedmodule[111]=c:\windows\system32\rasapi32.dll

loadedmodule[112]=c:\windows\system32\rasman.dll

loadedmodule[113]=c:\windows\system32\rtutils.dll

loadedmodule[114]=c:\windows\system32\sensapi.dll

loadedmodule[115]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\adobelinguistic.dll

loadedmodule[116]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\adobeupdater.dll

loadedmodule[117]=c:\program files (x86)\adobe\acrobat 8.0\acrobat\spplugins\admplugin.apl

loadedmodule[118]=c:\windows\system32\msimg32.dll

loadedmodule[119]=c:\windows\system32\msftedit.dll

loadedmodule[120]=c:\windows\syswow64\dxdiagn.dll

loadedmodule[121]=c:\windows\syswow64\powrprof.dll

loadedmodule[122]=c:\windows\syswow64\dxgi.dll

loadedmodule[123]=c:\windows\syswow64\d3d10.dll

loadedmodule[124]=c:\windows\syswow64\d3d10core.dll

loadedmodule[125]=c:\windows\syswow64\d3d10_1.dll

loadedmodule[126]=c:\windows\syswow64\d3d10_1core.dll

loadedmodule[127]=c:\windows\syswow64\psapi.dll

loadedmodule[128]=c:\windows\syswow64\d3d11.dll

loadedmodule[129]=c:\windows\system32\wbem\wbemprox.dll

loadedmodule[130]=c:\windows\system32\wbemcomn.dll

loadedmodule[131]=c:\windows\system32\wbem\wbemsvc.dll

loadedmodule[132]=c:\windows\system32\wbem\fastprox.dll

loadedmodule[133]=c:\windows\system32\ntdsapi.dll

loadedmodule[134]=c:\windows\system32\winbrand.dll

loadedmodule[135]=c:\windows\system32\dsound.dll

loadedmodule[136]=c:\windows\syswow64\wintrust.dll

loadedmodule[137]=c:\windows\syswow64\crypt32.dll

loadedmodule[138]=c:\windows\syswow64\msasn1.dll

loadedmodule[139]=c:\windows\system32\dlumd32.dll

loadedmodule[140]=c:\windows\system32\dbghelp.dll

loadedmodule[141]=c:\windows\system32\wtsapi32.dll

loadedmodule[142]=c:\windows\system32\igd10umd32.dll

friendlyeventname=stopped working

consentkey=appcrash

appname=adobe acrobat 8.1

apppath=c:\program files (x86)\adobe\acrobat 8.0\acrobat\acrobat.exe

i can preferences fine when uninstall graphics driver , use standard vga windows driver.

 

i have installed various versions of intel drivers , have same results. don't know if there way make acrobat cooperate intel graphics driver , ask other suggestions.

 

other things tested:

turned dep off software , hardware

replaced admplugin.apl , tried copy igd10umd32.dll system32 directory

ran acrobat administrator

tested updates , without updates

More discussions in Installing, Updating, & Subscribing to Acrobat

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