Reader Crash with DRM Offline Lease

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our client having problem when opening pdf files secured lc rights management.  problem happens in older versions of reader , we've been able reproduce in reader 8.0 , 9.0.0.  there no problem in 9.5 , x.

 

after entering credentials , authenticating, reader renders pdf.  after 5 seconds, error message pops reads: "adobe reader 9.0 has encountered problem , needs close....."

 

this reproduced follows.  when first open new file , reader prompts credentials , asks if want able view secure documents offline.  offline lease.  if respond “no” file opens fine , there’s no error.  if respond “yes” reader crashes , pops error message.  each time reopen file, don't option offline documents reader crashes after few seconds.

 

files being rights managed using adep.

 

is known problem , there workaround other upgrading later version of reader?

hi mark,

 

 

it highly recommended use updated versions of adobe reader i.e. 9.5.2 or 10.1.4 have bug fixes , addess various security related issues.



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