Workflow Notifications

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i having difficulty setting workflow , notifications. have customer question form, , workflow notify user on our system escalate if not responded within x time , escalated again if not responded in x time.

 

my issue is, initial notification if role not assign themself remaining workflow stops? have searched see limited information on subject.

hi colin,

 

the initial workflow should have approval link. if workflow not actioned escalation workflow should go out after period set inside workflow step. if provide site url , workflow name can check setup you.

 

cheers,

 

-mario



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