Color washed out in Illustrator CS6

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using illustrator on mac os 10.7.4
we've been using illustrator years , have come across problem never encountered before.
pms spot colors appear washed out on screen , appear washed out when viewing them in pdf.

customers complaining proofs well.

what happened?

have upgraded cs6? have noticed pantone updating pms+, of screen-views , pdf views spots no longer consistent prior versions. if printed spot-ink, final production should same, if going digital printing route (where done cmyk or rgb) may have have press operators give more detail make sure colors matching properly.

 

just more info: color mode documents in? settings using write out pdf's?



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