Massive Complaints
wanted cancel subscription. took forever. angry , wanting fix it...i spent 1/2 crapping around website looking place send complaint letter adobe. bet wasted more 1 hour total on issue. site bottom of barrel usability. deliberately causes chase tail , waste time. have liked adobe products..now...forget it. here 'chat' conversation. person speaks no english. replies canned. if this...the guy looks canned response. if must tolerate outsourcing india...at least folks speak queen's english.....sheesh.
*****************************************
open customer service case
suzanne s (redacted address)
return items in order
order number: arsy003157747us
order date: sunday, august 19, 2012
status: completed
return order detail
please select items wish return.
subscriptions status qty item price total price
acrobat.com
other, multi northamerican language
22002664
order shipped 1 $9.99 $9.99
reason return *
important: if installed product want return, adobe cannot process refund until deactivate , uninstall it.
chat information thank choosing adobe. representative shortly. estimated wait time 0 minute(s) , 1 second(s) or longer there 1 customer(s) in line ahead of you.
chat information chatting suraj.
suraj: hello! welcome adobe customer service.
suraj: may please have email address registered adobe while review request?
suraj: thank information. please allow me moment while locate account.
suraj: sue, please allow me moment can transfer chat concerned queue further support.
sue: ok
suraj: thank you
chat informationplease wait while transfer chat appropriate group.
chat informationyou chatting 'amodh'
amodh: hello! welcome adobe customer service.
amodh: hi sue.
amodh: how have been?
sue: helo want stop billing program
sue: acrobat.com other, multi northamerican language 22002664
amodh: thank information.
sue: can't find program deactivate
amodh: understand need assistance deactivate subscription. correct?
sue: yes
sue: looked date...not help
amodh: thank confirmation.
amodh: glad check , issue.
amodh: please give me 2-3 minutes check , see best can resolve issue.
sue: getting frustrated. it's easy rent program, stop billing. ok
sue: stop monthly billing on account..simple
amodh: thank staying online, appreciate time , patience in regard.
sue: acrobat.com other, multi northamerican language 22002664
amodh: confirm, want me cancel subscription>
sue: yes....good lord
amodh: thank confirming.
amodh: security reasons, verify complete name , billing address mentioned on account please?
sue: logged in , have product # 22002664 deactivate it. name address etc on machine.
sue: deactivate damn thing.
amodh: thank information .
sue: have whole account there. it...stop canned english... stop billing...now
amodh: confirm, want me cancel subscription or deactivate subscription?
sue: third time yes
amodh: thank confirming
amodh: may please have reason cancel subscription?
sue: don't want it.....duh
sue: stop reading script , cancel subscription now
amodh: have cancel subscription successfully.
amodh: confirmation regarding subscription cancellation possible.
sue: finally......
hello sue,
my name david kastendick , i'm adobe's customer care department. i'm terribly sorry experience had in trying cancel subscription our createpdf service.
i'll providing feedback amodh , peers improve quality of service our chat agents provide our users. i've gone ahead , refunded monthly renewal charge (arsy003157747us) paid on august 19th.
if decided subscribe our createpdf (or other) service in future, can manage subscription visiting adobe.com , clicking 'sign in' @ top-right corner. enter adobe id credentials. after you're logged in, click on 'my subscriptions , services'. here can stop billing subscription.
again, i'm sorry experience you've had our support staff. please let me know if have questions or if there's can assist with.
-david
More discussions in Adobe PDF Pack (read only)
adobe
Comments
Post a Comment