Printing to Acrobat PDF Printer

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i'm having issues when printing emails pdf.

i have thunderbird 14, , acrobat pro 10.1.4., windows 7 64bit, office 2010 64bit. problem when printing email message pdf file, i'd unknown print error.

 

event viewer sees

faulting application name: splwow64.exe, version: 6.1.7601.17777, time stamp: 0x4f35fbfe

faulting module name: aduigp.dll, version: 10.1.0.519, time stamp: 0x4db4cdbb

exception code: 0xc0000417

fault offset: 0x000000000000efb4

faulting process id: 0xf80

faulting application start time: 0x01cd81656bf58abc

faulting application path: c:\windows\splwow64.exe

faulting module path: c:\windows\system32\spool\drivers\x64\3\aduigp.dll

 

this seems indicate problem acrobat. however, when printing notepad, office apps pdf file, works fine. thunderbird cannot print. other programs can print pdf printer fine.

 

things tried:

-reset the  print.print_printer , font.xxx in config editor

-removing networked printers, reinstalled them.

-win7 safe mode, removed print drivers in %system32%\spool\drivers\x64

-uninstall/reinstall tb14

-repair acrobat x

-uninstall/reinstall acrobat x

-running tb14 in add-ons disabled (only one, signature switch)

-running tb14 in safe mode

 

i able work while, disabling spooling in acrobat pdf printer, have directly print printer. worked while problem shows again. tb14 can print hardware printer, not pdf.

 

i'm short of reinstall windows @ point.

has seen , have fix? i've google stuff, no solution far. problem's been bugging me week now.

bump!

 

i have same issue.  need fix this, work in print shop , need save separations our offset printer.  never used happen, have no idea fix be?

 

please , thank you!



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