Acrobat X Mac Update Fails from 10.0.0 to 10.0.3 (or 10.0.1)

i'm using mountain lion (10.8).  i've attached details log file.  i'm wondering if there cleaner tool acrobat there cs6.  failed 10.0.1 update.

 

here's specific error:

 

aug 11 00:59:02 macbook-pro.local installd[835]: ./preinstall: acropatchinstall:error: not create intermediate file /tmp/com.adobe.acrobat.viewer.updater/apppath. installation failure.

 

i tried deleting file recommended staff member here (http://forums.adobe.com/message/3745168) said file doesn't exist.  same thing happened when navigated folder.

 

the error occurs when "check updates" , use updater adobe.com.

 

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aug 11 00:58:52 macbook-pro.local installer[911]: @(#)program:install  project:install-729

aug 11 00:58:52 macbook-pro.local installer[911]: @(#)program:installer  project:installer-614

aug 11 00:58:52 macbook-pro.local installer[911]: hardware: macbookpro8,2 @ 2.00 ghz (x 8), 8192 mb ram

aug 11 00:58:52 macbook-pro.local installer[911]: running os build: mac os x 10.8 (12a269)

aug 11 00:58:52 macbook-pro.local installer[911]: env: path=/usr/bin:/bin:/usr/sbin:/sbin

aug 11 00:58:52 macbook-pro.local installer[911]: env: tmpdir=/var/folders/47/5c64b0jd3cj7p83l_n6bdmr00000gn/t/

aug 11 00:58:52 macbook-pro.local installer[911]: env: shell=/bin/bash

aug 11 00:58:52 macbook-pro.local installer[911]: env: home=/users/garrett

aug 11 00:58:52 macbook-pro.local installer[911]: env: user=sysadmin

aug 11 00:58:52 macbook-pro.local installer[911]: env: logname=sysadmin

aug 11 00:58:52 macbook-pro.local installer[911]: env: ssh_auth_sock=/tmp/launch-ygpavo/listeners

aug 11 00:58:52 macbook-pro.local installer[911]: env: apple_ubiquity_message=/tmp/launch-8gn4kr/apple_ubiquity_message

aug 11 00:58:52 macbook-pro.local installer[911]: env: apple_pubsub_socket_render=/tmp/launch-siydgv/render

aug 11 00:58:52 macbook-pro.local installer[911]: env: command_mode=unix2003

aug 11 00:58:52 macbook-pro.local installer[911]: env: __cf_user_text_encoding=0x1f5:0:0

aug 11 00:58:52 macbook-pro.local installer[911]: adobe acrobat x pro (10.1.3)  installation log

aug 11 00:58:52 macbook-pro.local installer[911]: opened from: /volumes/acrobatupd1013/acrobatupd1013.pkg

aug 11 00:58:52 macbook-pro.local installer[911]: product archive /volumes/acrobatupd1013/acrobatupd1013.pkg trustlevel=100

aug 11 00:58:52 macbook-pro.local installer[911]: installation checks succeeded warnings.

aug 11 00:58:52 macbook-pro.local installer[911]: installation check warning.  adobe acrobat pro. if have adobe acrobat running, need quit in order continue..

aug 11 00:58:55 macbook-pro.local installer[911]: installerstatusnotifications plugin loaded

aug 11 00:58:59 macbook-pro.local runner[914]: administrator authorization granted.

aug 11 00:58:59 macbook-pro.local installer[911]: ================================================================================

aug 11 00:58:59 macbook-pro.local installer[911]: user picked standard install

aug 11 00:58:59 macbook-pro.local installer[911]: choices selected installation:

aug 11 00:58:59 macbook-pro.local installer[911]:           install: "adobe acrobat x pro (10.1.3)"

aug 11 00:58:59 macbook-pro.local installer[911]:                     acrobatupd1013.pkg#payload.pkg : com.adobe.acrobat.a10.acrobatupd1013 : 10.1.3

aug 11 00:58:59 macbook-pro.local installer[911]: ================================================================================

aug 11 00:58:59 macbook-pro.local installer[911]: took 0.00 seconds summarize package selections.

aug 11 00:58:59 macbook-pro.local installer[911]: -[ifdinstallcontroller(private) _buildinstallplan]: location = file://localhost

aug 11 00:58:59 macbook-pro.local installer[911]: -[ifdinstallcontroller(private) _buildinstallplan]: file://localhost/volumes/acrobatupd1013/acrobatupd1013.pkg#payload.pkg

aug 11 00:58:59 macbook-pro.local installer[911]: set authorization level root session

aug 11 00:58:59 macbook-pro.local installer[911]: use pk session

aug 11 00:58:59 macbook-pro.local installer[911]: starting installation:

aug 11 00:58:59 macbook-pro.local installer[911]: configuring volume "macintosh ssd"

aug 11 00:58:59 macbook-pro.local installer[911]: preparing disk local booted install.

aug 11 00:58:59 macbook-pro.local installer[911]: free space on "macintosh ssd": 178.69 gb (178688598016 bytes).

aug 11 00:58:59 macbook-pro.local installer[911]: create temporary directory "/var/folders/47/5c64b0jd3cj7p83l_n6bdmr00000gn/t//install.911prfnps"

aug 11 00:58:59 macbook-pro.local installer[911]: ifpkinstallelement (1 packages)

aug 11 00:58:59 macbook-pro.local installer[911]: using authorization level of root ifpkinstallelement

aug 11 00:58:59 macbook-pro.local installd[835]: packagekit: ----- begin install -----

aug 11 00:58:59 macbook-pro.local installd[835]: packagekit: request=pkinstallrequest <1 packages, destination=/>

aug 11 00:58:59 macbook-pro.local installd[835]: packagekit: packages=(

              "pkleopardpackage <file://localhost/volumes/acrobatupd1013/acrobatupd1013.pkg#payload.pkg>"

          )

aug 11 00:59:00 macbook-pro.local installd[835]: packagekit: extracting file://localhost/volumes/acrobatupd1013/acrobatupd1013.pkg#payload.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/cleanup @ startup/pkinstallsandboxmanager/1.sandbox/root/tmp/com.adobe.acrobat.viewer.updater, uid=0)

aug 11 00:59:00 macbook-pro.local installd[835]: packagekit: prevent user idle system sleep

aug 11 00:59:00 macbook-pro.local installd[835]: packagekit: suspending backupd

aug 11 00:59:00 macbook-pro.local installd[835]: packagekit: executing script "./preinstall" in /private/tmp/pkinstallsandbox.jrfg40/scripts/com.adobe.acrobat.a10.acrobatupd1013.qu9vw0

aug 11 00:59:00 macbook-pro.local install_monitor[927]: temporarily excluding: /applications, /library, /system, /bin, /private, /sbin, /usr

aug 11 00:59:00 macbook-pro.local installd[835]: ./preinstall: 1216149823

aug 11 00:59:00 macbook-pro.local installd[835]: ./preinstall: info: space availability check passed.

aug 11 00:59:00 macbook-pro.local installd[835]: ./preinstall: info: ui mode installation.

aug 11 00:59:02 macbook-pro.local installd[835]: ./preinstall: found valid application @ /applications/adobe acrobat x pro/adobe acrobat pro.app.

aug 11 00:59:02 macbook-pro.local installd[835]: ./preinstall: acropatchinstall:error: not create intermediate file /tmp/com.adobe.acrobat.viewer.updater/apppath. installation failure.

aug 11 00:59:02 macbook-pro.local installd[835]: ./preinstall: error: preinstall exited error code 116.

aug 11 00:59:02 macbook-pro.local install_monitor[927]: re-included: /applications, /library, /system, /bin, /private, /sbin, /usr

aug 11 00:59:02 macbook-pro.local installd[835]: packagekit: releasing backupd

aug 11 00:59:02 macbook-pro.local installd[835]: packagekit: allow user idle system sleep

aug 11 00:59:02 macbook-pro.local installd[835]: packagekit: install failed: error domain=pkinstallerrordomain code=112 "an error occurred while running scripts package “acrobatupd1013.pkg”." userinfo=0x7fa3ce200960 {nsfilepath=./preinstall, nsurl=file://localhost/volumes/acrobatupd1013/acrobatupd1013.pkg#payload.pkg, pkinstallpackageidentifier=com.adobe.acrobat.a10.acrobatupd1013, nslocalizeddescription=an error occurred while running scripts package “acrobatupd1013.pkg”.} {

              nsfilepath = "./preinstall";

              nslocalizeddescription = "an error occurred while running scripts package \u201cacrobatupd1013.pkg\u201d.";

              nsurl = "file://localhost/volumes/acrobatupd1013/acrobatupd1013.pkg#payload.pkg";

              pkinstallpackageidentifier = "com.adobe.acrobat.a10.acrobatupd1013";

          }

aug 11 00:59:02 macbook-pro.local installer[911]: install:didfailwitherror:error domain=pkinstallerrordomain code=112 "an error occurred while running scripts package “acrobatupd1013.pkg”." userinfo=0x7f8593c57470 {nsfilepath=./preinstall, nsurl=file://localhost/volumes/acrobatupd1013/acrobatupd1013.pkg#payload.pkg, pkinstallpackageidentifier=com.adobe.acrobat.a10.acrobatupd1013, nslocalizeddescription=an error occurred while running scripts package “acrobatupd1013.pkg”.}

aug 11 00:59:03 macbook-pro.local installer[911]: install failed: installer encountered error caused installation fail. contact software manufacturer assistance.

aug 11 00:59:03 macbook-pro.local installer[911]: ifdinstallcontroller 92c65c40 state = 7

aug 11 00:59:03 macbook-pro.local installer[911]: displaying 'install failed' ui.

aug 11 00:59:03 macbook-pro.local installer[911]: 'install failed' ui displayed message:'the installer encountered error caused installation fail. contact software manufacturer assistance.'.

aug 11 00:59:06 macbook-pro.local installd[835]: installd: exiting.

hi gbentley111,

 

i'd suggest trying repair disk permissions /utilities/disk utility, installing cumulative update 10.1.3.  can download here: http://www.adobe.com/support/downloads/detail.jsp?ftpid=5362

 

-david

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