PSE10 Won't Open

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pse10 won't boot/open.  part way thru process screen goes light gray , box comes saying there problem , have 2 choices. 1) solve problem online , close program or 2) close program. need do?

operating system?

 

is problem organizer or editor?

 

how launching relevant app?  welcome screen?

 

did ever work?

 

ken



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