Photo Downloader APD hangs freezes in Photoshop Elements 9 when camera or iphone 4S selected
i can't new images downloaded off devices. photo downloader in photoshop elements 9 organiser ... go photos > camera or card reader, select relevant device (iphone 4s or canon 40d). expected asks select device, whcih do, gets stuck on "connecting devlce, please wait". first noticed problem iphone 4s have since not been able download camera either.
i running windows 7 photoshop elements 9, using iphone 4s latest version of software , latest itunes.
i have tried:
- i have updated software within elements (detected camera raw 6.5 needs updating; done) , problem persists.
- i have optimised/ repaired catalog
- there seem threads relating hanging when try change location in downloader. not problem. camera raw 6.5 seemed cause problem in case. today have updated elements software (it detected camera raw 6.5 required installation suppose must have been running previous version of camera raw). hence camera raw 6.5 not problem in case? if it's relevant, hard drive search detects camera raw.8bi 16 sept 2011 19012kb in c:\programfiles\commonfiles\adobe\plugins\elements9 camera raw.8bi 8 sept 2010 10179kb in c:\program files\adobe\adobe premiere elements 9\apd\photo downloader\plugins
- this happened around time upgraded iphone 4s software (friday 24 august 2012) latest version.
thanks reading
kimberley
to check update installed correctly go editor menu , click: help >> plug-in >> camera raw you should see pop version number. press esc close.
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