Acrobat 10 won't start

on win7pro/64 machine i've been trying upgrade form acrobat 9 10. uninstalled 9, installed 10, , @ first got dialog "internal error occured" dialog runtime error. i'm installing education licensing disk think has 10.0.0, after error downloaded 10.1.3 update , ran it. still won't start, "an internal error occurred." runtime error gone. , program still won't start. here's details administrative events.

 

<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 

- <system>

<provider name="application error" />

<eventid qualifiers="0">1000</eventid>

<level>2</level>

  <task>100</task>

<keywords>0x80000000000000</keywords>

<timecreated systemtime="2012-08-12t19:25:27.000000000z" />

<eventrecordid>209396</eventrecordid>

  <channel>application</channel>

  <computer>mn-pc</computer>

  <security />

</system>

- <eventdata>

<data>acrobat.exe</data>

<data>10.0.0.396</data>

<data>4cc5ebc0</data>

  <data>msvcr90.dll</data> 

<data>9.0.30729.6161</data>

  <data>4dace5b9</data> 

<data>40000015</data>

  <data>0005beae</data> 

<data>e2c</data>

  <data>01cd78c032854e50</data> 

<data>c:\program files (x86)\adobe\acrobat 10.0\acrobat\acrobat.exe</data>

  <data>c:\windows\winsxs\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7 eb57\msvcr90.dll</data> 

<data>7830f89c-e4b3-11e1-9d61-b8ac6fa97021</data>

</eventdata>

</event>

 

any appreciated.

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