RAW format Photos won't import when using PC, but will on Mac

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when try import photos onto lightroom on external hard dring using pc file preview images won't show , @ end of importing there no files in folder. however. when go class use mac computers , have no issues importing. can't seem find answers anyone. i'm 1 having issue. reformatting our external hard drives first day of class use them on both pcs , macs. not sure if computer not able read raw format or what. if has idea please help! thank you.

which model of camera, , version(s) of lightroom?

 

any error messages?



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