Transitions not working

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i bought adobe premier 10 , transitions doesn't work.  freezes when select it.  says loading????

please give more information situation.

 

what operating system using? how fast processor , how ram have? how free, clean, freshly defragmented space on c drive? have more 1 drive on computer?

 

have ensured operating system date , have latest version of quicktime?

 

what model of camcorder video coming , format , resolution it? when started premiere elements project, settings did select?



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