Accessing the back end - Joomla! Forum - community, help and support

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hi all,
really don't know turn right simple question. have had site made joomla , web designer off christmas. need update site , have used super user account @ end cannot access anymore.
i've tried using web designers e-mail new password tells me it's not recognised, designer assures me should working. how contact support team ask them send e-mail new password? should able forward me.
thanks & happy christmas

how account? not administrator? want account transferred administrator?





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