Encore CS5 PC "App Crash" now program will now not work at all. Error Message below.

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any great.  tried rebooting computer.  shutting down while , bringing up. cleared cache , tried deleting preference files.

turn key system has done other encore products hardware can handle it. also, premiere pro running fine.  biggest issue can not program boot crash screen. here error. 

 

problem signature:

problem event name: appcrash

application name: adobe encore.exe

application version: 5.0.0.508

application timestamp: 4ba2cf79

fault module name: sonicauthorcore.dll

fault module version: 5.0.0.508

fault module timestamp: 4ba2cecd

exception code: c0000094

exception offset: 00bac614

os version: 6.1.7600.2.0.0.256.48

locale id: 1033

additional information 1: 0a9e

additional information 2: 0a9e372d3b4ad19135b953a78882e789

additional information 3: 0a9e

additional information 4: 0a9e372d3b4ad19135b953a78882e789

this may help... reset corrupted preferences = press/hold ctrl+alt+shift while starting program



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