InDesign/InCopy workflow errors

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just started have problems crashed indesign (id) and/or incopy (ic) software, in worflow have worked few years now. scenario unfolds following steps:

 

  1. from id document ('doc1'), exported 'layer' ic, analysts can review , make changes text. ic stories saved folder located in same place id document.

folderstruct.png

  1. analyst opens ic software, opens id 'doc1'. makes edits, saves , closes doc , sofware. far.
  2. analyst opens ic software, try open id 'doc1' the software crashes. can not open.
  3. next time analyst open ic software, before tries open id document, warning pops message saying "incopy.exe application error. memory not 'read". click ok terminate...
  4. if designer tries open id 'doc1' after edits done in ic, long not allow automatic update of liks, doc1 open, trying update ic links in links panel, id crash.

 

 

the same happen analysts working in different computer ic software. seems me that:

  • ic not able save edits '.icml' files, creating problems when trying open doc1 again in ic or updating links in id.
  • working on network, have checked our people ensure analysts , designers have same access , permissions. do. problem not that.
  • i have tried rebuild document in case first 1 corrupt. worked when limited text (icml files) in place, added more icml files (conent) , graphics, document crash again.
  • i have re-installed incopy in 1 of analysts computers , still gives same errors.

 

does experienced type of error problem or somehow similar?  perhpas problem '.icml' files?  if can provide mw pointers can troubleshoot vey apprciate assistance. have run out of ideas.

 

thanks!

 

rocio lopez-bretzlaff



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