Can't validate serial number for CS6

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i on mac osx 10.8 , bought photoshop cs6 (got box/cd in mail) , when type in serial says

"we unable validate serial number adobe photoshop cs6 extended. please contact customer support"

 

i spent 3 hours on phone adobe support , unable solve , gave me case number. hoping on forum have better ideas.

 

seth

i 6 hours of support calls , 2 escalated case numbers , no 1 can seem me. have suggestion me?



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