Software won't recognize subscription renewal

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i have creative cloud membership renews on 25th of each month.  renewed on 25th of august, usual, , when log adobe shows account current , active.  however, when try open photoshop, says cannot connect internet confirm renewal.  specifically, says "please connect internet , retry. computer seems offline. internet connection required. please connect internet , try again. if problem persists, please contact customer service."

 

clearly, seeing i'm typing in online forum, connected internet. can click on customer service link in above message , takes me directly adobe.  have made no changes internet, web browser, or else since software renewed in july , connecting fine then.  saw in posting internet connectivity problems link page on sign-in or activation errors (http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html) , went through steps on it.  checked out fine.

 

i need able use software.  on how fix issue appreciated.  thanks.

hi jessmaye55,

 

this document might help. thinking might firewall, anti-virus software, or that

 

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

-dave



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