Import Content From Template - Joomla! Forum - community, help and support

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i new joomla trying make first website , purchased artisteer.
have made relatively simple site exported including content. contacted artisteer support , after number of emails asked .artx file which, apparently didn't include content supposed to. still resolve issue program.

they sent me .zip file said contained content install in joomla.
i click 'install content template' (any template) , second box 'import' 'cancel'. when click 'import' nothing happens, box remains there waiting response.
i think not having content imported affects positions in design.

the instructions pretty simple , i'm wondering if there problem joomla or if still lies in template export .zip (which artisteer support has gone quiet on me) , i'm lost should do.

if can i'll grateful. :'(

but content kept in database not template. template display content database.





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