Adobe Muse.exe has encountered a problem and needs to close.

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i message when trying open  muse. happened after upgrade.

 

"adobe muse.exe has encountered problem , needs close.  sorry inconvenience."

 

is there can do?

please send me (zak@adobe.com) muselog.txt file documents folder.

 

then please delete "mblstore" , "oobe" folders found in

 

on mac: <yourusername>/library/application support/adobe

on windows xp: <youruser>\local settings\application data\adobe

on windows 7: <youruser>\appdata\local\adobe

 

and delete "adobemuse" folder found in

 

on mac: <yourusername>/library/preferences

on windows xp: <youruser>\local settings\

on windows 7: <youruser>\appdata\roaming

 

then launch muse. go through first launch experience of asking ui language, adobeid, etc.

 

please let me know whether or not works. thanks.



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