Deinstalling Adobe Muse COMPLETELY

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hi,

 

our support have tried installing adobe muse on our pcs. first attempt using manual install produced i-200 error, application manager not recognising muse installed.

 

the second attempt using muse lws (air installer) installation successful. entering serial number

prtk produced error code 29 during generation 1 machine, manual installation attempted. [another machine without previous manual installation successful]

 

can please tell me error code 29 means, , team should remedy problem, can software installed correctly?

 

thanks,

 

nadine

i have found references exit code 29 @ installation, launch log errors | cs5, cs5.5, cs6, ccm - http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html.  error receiving?  if not can please post screenshot of error message.



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