Pathetic support from Adobe.

hi,

 

i went through nightmare, trying software upgraded master collection cs3 design , web premium cs6.

 

1) firstly, had trouble paying damn software through online store. failed @ checkout , asked me customer support. after waiting 30 mins in queue got - after sometime - said cannot help. answer u.s. office shopping carts, , matter needs resolved u.k. gave me u.k. number , failed reach anyone.

 

2) tried again call. time gent answered. gave him serial number , asked him check if eligible upgrade. replied in affirmative after checking shopping cart , asked me change country location. paid upgrade , got order number download instructions.

 

3) downloading painful. 4 gb file stops after 200 mb , after 5 times locks out download! hunt solution in extremely unfriendly adobe site begins! asked send mail digital river, did. thankfully support forum said can download "trial" , use new serial number.

 

4) horror new serial number did not work! went on chat customer support person, said doesn't work because old serial number "volume" license while 1 had ordered not. support person asked if want refund. asked him process it.

 

i wanted raise formal complaint , asked url can raise it. url link not have "complaint" section in it! adobe seeks input on bugs, features, piracy , wants. assume adobe not want hear users have complain about!

 

i asked support guy me repurchase. least expected send me email me clear instructions on how purchase. asks me contact sales department - closed today!

 

5) if try buy software again trials, goes website.

 

this forum, seem able vent frustration.

 

good luck adobe , fantastically pathetic customer support!  lost customer!

kramacha apolgoize difficult experience have had upgrade process.  have case number can reference interactions our support team?

 

 

you can adjust region of website in bottom left hand corner of http://www.adobe.com/.  region/country trying to?  u.k?

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