Shopping cart only accepting credit cards sometimes

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i replaced prostores shopping cart bc cart , client keeps telling me of significant number of people having getting shopping cart accept credit cards.  while there number of people mistype, we've been doing number of years , can tell when there lots more such complaints usual.

 

i put in credit card (on chrome) , gave me error "go back."  entered same information on firefox , successful.

 

if didn't have years of experience this, dismiss, believe there problems. 

 

is else having experience?  there else can improve performance?

 

katie

hi katie, need see them. have done browser testing, ensure no javascript errors, things clear etc?

i feel have said here along lines rather system problem not seen elsewhere problems.



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