Attempting to Purchase Adobe Muse
i'd purchase muse on month-to-month basis, can't find link online, , having trouble purchasing process in general.
i should state have no problem subscription model such. during beta, people complained paying subscription. myself care less. want straight.
so here in august , it's time update site made last year using beta. when click application icon "the trial has ended ... learn more." have got credit card right there. ok, "learn more" ... there one-year trial version. told boss it's $15 month , in possesion of coveted visa card. find muse , add cart. appears $15 month might one-year commitment. if anything, think using muse 3 or 4 months , cancelling result in paying 50% remainder of twelve months. can't tell. old forums gone. google new forum , there doesn't seem other raft of people complaining activation problems. oh joy. go support chat. not fruitful:
please hold route chat adobe representative.
welcome adobe.com! name [person]. may assist selection today?
[person]: hi, how doing today?
matt b.: fine, how [person]
[person]: i'm fine, thank you.
[person]: how can purchase @ adobe?
matt b.: $14.99 per month ... if cancel after 2 months still owe rest of year?
[person]: subscription you're talking about?
matt b.: oh haha sorry
matt b.: "adobe muse subscription edition one-year"
[person]: $14.99 subscription 1 year , have pay on monthly basis.
matt b.: hi, don't mean interrupt ... still typing?
[person]: there no option cancel after two months, if subscribe through monthly subscription, can cancel in three months.
matt b.: ok, thank [person].
at point dissapointed in [person]'s written english proficiency. , have no idea means: "if subscribe through monthly subscription, can cancel in 3 months." in meantime (this chat took fifteen minutes) have found "buying guide" page at:
http://www.adobe.com/products/muse/buying-guide.html
which states there monthly subscription option month-to-month, aside monthly subscription option one-year contract. month-to-month subscription $24.99, , it's possible [person] above talking ... have use @ least 3 months. fine. but, can't
always last resort ... use phone. 800-585.0774 option 2. , there thirty minute estimated hold time, gives me plenty of time post this, blog entry. oh , hung on me , trying again.
twenty minutes on hold, customer service told me since online-only product , i'm having trouble ordering, i'll have talk customer support. twenty more minutes on hold. customer support directed me muse product page,
http://www.adobe.com/products/muse.html
where if click buy see one-year contract sale @ $14.99. said looking monthly subscription @ $24.99. said they'd have transfer me "concern department."
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