trouble registering licensed product.

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i received upgrade c5.5 c6 both mac , pc here @ university of colorado.  reason, when try , register either product error message stating  "enter valid serial number". serial numbers using same issued install captivate 6.  not applies here, having same issue upgrade mastersuite cs6.

hello david,

 

welcome adobe forums.

 

did upgrade subscription license (cp5.5 tp cp6)?

 

thanks,
vikram



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