Is this the best Adobe e-Learning can do?

please hold route chat adobe representative.

welcome adobe.com! name carol. may assist selection today?

carol: hi, how doing today?

ann: at point little on cranky side.

ann: i place complaint

ann: several

ann: are still here?

carol: ann, i'm sorry hear that, since i'm online let me information need.

carol: also i'm sorry delay.

carol: please go ahead, how can assist you?

ann: i told 1 of people +36204 might not able assist, run anyway. angering part didn't follow-up email promised, , had wait 53 minutes , got same person, , hung-up on me, , here ... problem otherwise ...

carol: ann, on call or on chat?

ann: i purchased adobe captivate 1 month ago, because best in wanted adobe e-learning 6 suite, told customer service had no idea when coming out. because there no time limit ... took adobe captivate $300 , next few days later new product came out ... want new e-learning think should have $300 off because i'm duplicating captivate ... , woman - call stated there student pricing e-learning , $599 ... did lot of research , knew wasn't student price. asked proof ... know have proof

ann: i'm on disabilty ... i'm trying work way in school. and, don't have enough money support terrible program if not able work me. why want register formal complaint

carol: ann, i'm sorry inconvenience caused you.

ann: are still responding

carol: i'm here, checking option supervisor.

ann: thank you

carol: ann, thank staying online.

ann: i waited last time on phone 53 minutes hung-up on ... can wait little longer

carol: i understand concern. checked , see can register formal complaint in forum issue discussed us.

carol: i'll provide link can login and  check details.

carol: please click here.

ann: this seems process reporting problem. fine use resource, problem of overpaying duplicate program?

carol: ann, request check our customer service team @ 1-800-833-6687 monday friday 5:00 7:00 pm pst.

carol: they'll check , necessary information on that.

ann: that 1 gave me other problem!

carol: i'm sorry hear that.

ann: i know if call number , ask option hung-up on last time ... have no guarantee happen differently or same person wouldn't pick-up , connect me right people

ann: if sales, why can't me sales querie?

carol: ann, i'm online sales  chat support team , not have access previous purchase nor can issue refund or difference amount you've paid earlier.

carol: *for software earlier.

carol: i can guide our customer choose correct product of needs , guide them through order process providing link being online sales chat support team.

ann: please give me link need refund of product.

carol: as per adobe return policy our customer has purchased adobe product can return product refund within 30 days. if you've exceeded return time frame you'll not eligible refund.

ann: oh lordy.

carol: please click here view more information

ann: you in disfavor ... following process, have not been helpful

carol: i'm trying best resolution.

carol: could please tell me when did buy product?

ann: is there can me other lying down total of $599 when i've paid $300?

ann: july 16, 2012. hadn't been aware of 30 day policy ... angry , frustrated @ site. turned position of oh gosh love company ... hope never work them again

ann: it's bad policy arrangement not tell customers ask directly new product going launch 2-3 days later ... it's bad policy decision not give them kind of date assess reasonable wait time

ann: obviously, people in company knew going released

carol: i understand. apologize on behalf of our representatives misguided wrong information on previous chat.

carol: ann, wish issue coupon or discount or initiate refund on live chat, however, not have access. i'm sorry that.

carol: once contact our customer service team on phone they'll guide , alternate solution resolve issue.

ann: your customer service person stated going send contact information ... , did not.

ann: what kind of alternate solution that?

ann: i appreciate can see i'm frustrated

ann: the second time contacted hung ... why think giving me option of calling third time decision?

carol: i understand how frustrating be, however, i'd try once more. might connected our other representatives resolve issue.

ann: how end conversation having? circular , unhelpful ... i've not gone distance further, more frustrated @ telling me has proven not work.

carol: ann, wish on chat, however, i'm helpless @ moment since don't have access on chat being sales representative.

carol: your issue resolved contacting our customer service team.

ann: thank service ... though don't find customer orientated.

carol: ann, can provide link chat our customer service team too.

carol: please click here.

your chat transcript sent [email address removed host] @ end of chat.

carol: thank visiting adobe.com. have great day!

thank chatting today.

hi ann,

 

i sorry frustration you've experienced of this. sent e-mail follow up, please let me know if not receive soon.

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