PSE10 can't download from my D800 on an USB3 port

when d800 connected usb2 port, works fine, pse10 can't find on usb3 ports.

the d800 doesn't appear in explorer either.

it visible in device manager, under "portable devices".

 

you may have use usb3 port copy files folder on hard drive.

then import directly organizer.

file >> photos & videos >> files & folders

 

 

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